What personal data Contact Labs Group collects through this website, why, and what you can do about it.
Last updated: 5 November 2026
This page explains what personal data Contact Labs Group collects through this website, why, and what you can do about it.
Contact Labs Group Limited is the data controller for the personal data described on this page. We're a company registered in England and Wales, company number 13171473, with our registered office at First Floor, Swan Buildings, Swan Street, Manchester, England, M4 5JW. Our data protection registration with the Information Commissioner's Office is ZA937814.
We only collect what you give us directly. There are three ways that happens on this site.
If you use the general enquiry form, we collect your name, your email address, your organisation if you tell us it, and whatever you write in your message.
If you request a discovery call, we collect your name, your work email address, your organisation, your role, a description of the commercial pressure you're facing, and anything else you choose to add about your availability.
If you email us directly, at hello@contactlabs.co.uk or press@contactlabs.co.uk, we hold your email address, your name if it's in your message or signature, and the content of what you send.
We don't use cookies or analytics software on this site, and we don't track you as you browse it.
We use what you submit to respond to you: to answer your enquiry, to arrange and prepare for a discovery call, and to follow up on work you've asked us about. Where you're getting in touch about a possible piece of work, our legal basis is that this is a necessary step you've asked us to take before any contract exists. Where it's a general enquiry, our basis is legitimate interest: running a business that responds to the people who contact it.
We don't add you to a marketing list from a form submission. If that ever changes, we'll ask you directly, separately, and only with your agreement.
The forms on this site are handled by Web3Forms, a third-party form processor that delivers your submission to our inbox. They keep a record of what you submit for up to three years, after which it's deleted automatically. We share details only as set out under Who we share your details with.
Updated 5 November 2026
Direct Intelligence Ltd, the International Centre for Critical Infrastructure Decision-Making and Contact Labs Group Ltd are separate organisations under the common control of Gary Daniel Doran. They share contact and enquiry details with each other for two reasons. First, so that you only need to tell us something once. Second, because a conversation that starts with one of them often continues with another: a research discussion may lead to a commercial one, a project may need a service another of them provides, or one of them may want to tell you about something later that it thinks you would value. Where that happens, the organisation you are dealing with will say so. Each remains responsible for how it uses your information, and you can ask any of them not to share your details or not to contact you.
Our legal basis for this sharing is legitimate interest.
Web3Forms operates from India and uses hosting infrastructure that may process data in more than one region. Where your data is transferred from the UK, the safeguard in place is the Standard Contractual Clauses, as set out in Web3Forms' own Data Processing Agreement.
This website is hosted by Cloudflare and served from its global network of data centres, so a page may be delivered to you from a location outside the UK. Cloudflare processes basic technical information, such as your IP address, so that pages can be delivered to your browser and the site can be protected from attack. It does not receive anything you type into our forms. Cloudflare acts under its own Data Processing Addendum.
We keep enquiry and discovery-call messages for 24 months from the date you contact us, and then delete them. Web3Forms keeps its own copy for up to three years, as described above.
Under UK GDPR, you can ask us to:
To ask us anything on this list, email Compliance@contactlabs.co.uk.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office. Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 0303 123 1113 (Monday to Friday, 9am to 5pm, excluding bank holidays).
This site and the services on it are aimed at businesses, not at children. We don't knowingly collect data from anyone under 18.
If we change how we collect or use personal data, we'll update this page and change the date at the top.